Return Policy

To return an ordered product there is a prerequisite for it to be in the same condition as it was received by a customer, together with the receipt and including specific labeling of the product (tags, etc.)

The returns of products are accepted during 14 days and by the results of the e-mail communication with info@chicuel.com.

Please return the products to the following address:

Chicuel Clothing business

Eleni Georgopoulou

19 Sperchiados St, 167 73

Athens, Greece

 

REPLACEMENT RIGHTS

The company provides no right of replacement. If a customer wants to change a product they are obliged to return it and subsequently to make a new order. When the reasons for purchase return regards a mistake of the company or a defective product, the expenses of return are incurred by the company.

 

The company offers two ways of refund:

1) credit at our online store

2) credit to the bank account of the customer

 

The shipping of a purchase from a customer to our company by courier service of the Greek Post (ΕΛΤΑ) takes usually 2-5 working days, for returns in Greece, and up to 8-10 days for returns from foreign countries. When a customer chooses another courier company to return a purchase, we can not provide any guarantees regarding timing of delivery. After receiving a product we shall immediately proceed to the processing of your application and inform you by e-mail or phone about the further treatment.